When you use the services of Mobility Concept, the terms of use of Mobility Concept apply depending on the service that is activated on your account. In addition, when using mobility services, the conditions of the relevant mobility partners/carriers apply. Below you can find an overview of the possible services and the applicable conditions (by Mobility Concept or its mobility partners).
In general, the terms of use of Mobility Concept apply:
For an overview of the applicable general/user conditions of mobility partners with whom Mobility Concept cooperates, we refer you to the documents below:
General conditions:
- General terms and conditions for the transport of Travellers and Hand Luggage of Nederlandse Spoorwegen (AVR-NS) (07-06-2023)
- General terms and conditions urban and regional public transport the Netherlands; Arriva, Connexxion, EBS, GVB, Hermes, HTM, Qbuzz, RET, Syntus and Veolia
- General Terms and conditions NS International; ICE, Intercity Berlin, InterCity Brussel, Eurostar, SNCF, ÖBB, SBB and Thalys
E-tickets conditions:
- NS e-ticket conditions – NS Trains The Netherlands (04-05-2023)
- Product Conditions for GVB Hour Tickets
If you have any questions or if you have a complaint regarding e-tickets please send an email to servicedesk@mobilityconcept.nl.