One mobility platform that makes mobility easier for employees and HR

Eindhoven Municipality is a local authority in the Brainport region. With around 3,200 employees, it is working to develop a growing city and region. Attracting talent and providing employees with the right support are key to being an attractive employer. A forward-looking mobility scheme is an important part of this.

"In recent years, we've updated our commuting scheme," says Daan. "There are two main reasons for this. Firstly, Eindhoven is located in the Brainport region, which is developing rapidly. In such a tight labour market, it's important to attract people from outside the region as well. Secondly, hybrid working has become more commonplace. Employees no longer have to come into the office every day, but when they do, we need to make sure everything is properly arranged.

Managing a scheme like this for 3,200 employees is quite complex. It's not something you can manage yourself: you don't have the necessary expertise, and you don't want to place an additional burden on your organisation."

Eindhoven Municipality was therefore looking for a partner that could not only support the scheme but also manage it in full, including customer service, reporting and providing files for payroll processing. Since June 2025, the council has been using Mobility Concept's mobility platform. For Daan, the benefits can be summed up in one word: peace of mind. For employees and for the organisation as a whole.

"Under our scheme, reimbursement depends on the mode of transport and the commuting distance," explains Daan. "Public transport is reimbursed in full. Car travel is not reimbursed for journeys of less than 7.5 kilometres or more than 40 kilometres. Cycling and walking are reimbursed without any distance limit, as a deliberate incentive to encourage more sustainable travel."

Eindhoven also uses parking permits tailored to different employee groups. The mobility platform is configured to accommodate all these variables and can easily be adapted whenever the scheme changes.

"We check whether employees are using the scheme as intended and whether the administrative processes are being handled correctly. The platform supports us in this. Automated system checks, for example, prevent employees from claiming both a working-from-home allowance and commuting expenses for the same day. Reports show us where extra attention is needed, such as providing employees with clearer instructions or making adjustments to the scheme.

These checks are now hardly necessary any more; everything runs smoothly," says Daan. "The council also receives very few questions from employees these days. Almost all of them are answered directly by the Mobility Concept team. That's really helpful."

"We continue to evaluate how well the scheme and the mobility platform meet our needs and objectives," Daan concludes. "What questions are coming up? Where could things be smarter or more efficient? And does the scheme offer the right solution for each employee group? Where necessary, we make adjustments. It's an ongoing process, and Mobility Concept is great at thinking things through with us."